Senior Customer Service Analyst (Investment Platform, Client Enquiries, Financial Services) #HDC1
Recruit Express Pte Ltd
Posted on 02 Nov 2026 • 0 applicants
No skills matched
This role needs 3 skills, and your profile's missing all of them
Not found in your profile. Click to add:
Permanent
391A Orchard Road, Ngee Ann City
3-5 Years Experience
SGD 4,500-7,000 / Month
On-siteJob Description
A leading investment platform provider is looking for a Senior Customer Service Analyst to deliver experienced frontline support to direct clients and financial advisers. You will resolve complex enquiries, own service recovery cases and help the team improve the service experience.
What You'll Be Doing
- Handle phone, email and face-to-face enquiries on account opening, servicing, transactions and platform issues
- Deliver prompt, accurate and customer-centric advice aiming for first-contact resolution
- Own and follow through complex enquiries, complaints and service recovery cases until closure
- Coordinate with relevant departments to resolve pending service matters
- Make follow-up calls or emails on account applications, transfer requests and third-party payments
- Perform call verification for client detail updates, form amendments and password resets according to approved SOPs
- Man the service hotline, email channels and service counter during office hours
- Support extended or staggered service coverage when business needs require
- Analyse enquiry volumes and recurring issues and suggest service improvements
- Contribute to system migration and process improvement projects
What's In It For You
- Standard office hours with occasional staggered timings
- Performance bonus
- Exposure to a leading investment platform and system migration project
Interested? Click Apply or send your updated CV to leonleong@recruitexpress.com.sg
Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599
Job Requirements
- Diploma or Degree in Business, Finance or a related discipline and above
- Experience in customer service within financial services, wealth or investment platforms
- Strong problem-solving skills for complex enquiries and complaints
- Excellent verbal and written communication skills
- Good knowledge of controls, SOPs and call verification practices
- Comfortable analysing enquiry trends using Microsoft Excel
- Flexible with staggered working hours during busy periods
- Calm, patient and service-oriented under pressure
About the Company
Recruit Express Pte Ltd
As a premier leading recruitment consultancy, our success has been a result of our focus in facilitating the success of our Clients in business whilst enhancing the career opportunities for our Candidates.
With our swift expansion across the region, we now have offices in Singapore, Taiwan, Kuala Lumpur and Hong Kong. We serve with distinction and provide comprehensive staffing needs.
As the total recruitment and staffing solutions partner, our goal is to provide our Clients the best staffing solutions through an integrated database network supported by localized content and services.
Biz Registration No.: 199601303W
EA Licence No.: 99C4599
EA Licence No.: 99C4599
Sound interesting?
