Permanent
3-5 Years Experience
On-site• Lead, coach and develop a multidisciplinary team spanning workshop operations, customer service administration and training
• Build a high-performance, collaborative culture aligned with the company's leadership principles
• Drive talent development, succession planning, recruitment and employee engagement
• Own end-to-end Centre operations, ensuring quality, turnaround time and client experience meet standard
• Monitor workshop capacity and workload to optimize efficiency and delivery
• Ensure Customer Service processes and methodologies stay aligned with Group requirements
• Act as the reference Centre for South East Asia, supporting Customer Service activity across regional markets
• Manage the Customer Service Training Centre and build technical/operational capability across the region
• Oversee the network of authorized repair centres for standards alignment
• Analyze performance and identify opportunities to improve productivity, quality and customer satisfaction
• Drive continuous improvement and operational transformation initiatives
• Manage budgeting, forecasting and resource planning
• Set and track KPIs, providing performance reporting and insights to management
• Support strategic decisions through data analysis and business recommendations
• Ensure compliance with Customer Service policy, quality standards and internal controls
• Support audits and risk management activity
• Build strong partnerships with regional and global stakeholders
| Posted By: | Kelvin Goh Kai Wen |
| Contact: | +6596998816 |
| Email: | kelvin.goh@hrnetone.com |
|
R25129168 https://about.hrnetone.com/kelvin.goh |
• Bachelor's degree in Business Administration, Engineering, Operations Management or related field
• 8 to 10 years in Customer Service, After-Sales Service, Operations or Workshop Management
• Proven track record managing medium to large teams in a service, technical or operational environment
• Regional or multinational organization experience
• Strong grasp of after-sales operations, service delivery and operational excellence
• Track record in performance management, process optimization and continuous improvement
• Strong analytical skills, comfortable interpreting operational data, KPIs and business metrics
• Budget management, forecasting and resource planning experience
• Strong leadership and people development capability
• Excellent communication and stakeholder management, able to influence across functions and levels
• Customer-centric mindset with strong business acumen and strategic thinking
• Proficient in Microsoft Office and business reporting tools
• Luxury goods, watchmaking or technical service background a strong plus
Founded in 1992, HRnetOne is a recognized and much sought after brand in the Asia Pacific human capital management industry. Adding value in every stage of the talent acquisition cycle, HRnetOne provides an end-to-end solution that ranges from the various aspects of talent acquisition, talent retention and talent management and development.
At HRnetOne, we believe in working alongside our clients in an enduring partnership towards successful closure. We listen, connect and identify the best solution for our clients. HRnetOne's success is attributable to a dedicated team of professional consultants committed to providing the highest level of service standards. Drawn from a broad spectrum of industries, our consultants possess the right combination of business, consultancy and search expertise.
With 500 consultants and more than 300 partners, HRnetOne has operations in 12 citities across Asia Pacific – Singapore, Kuala Lumpur, HongKong, Taipei, Tokyo, Shanghai, Bangkok, Beijing, Seoul, Guangzhou, Jakarta and Shenzhen.
