As the key driver of the outlet, he/she will be responsible for leading a team of full-time and part-time service crew and baristas to meet and/or exceed sales revenue, and to deliver a high level of product and service excellence in accordance with the company’s strategic plans.

Job Responsibilities: 

• Manage day-to-day operations at the assigned outlet

• Oversee staffing at the outlet including hiring and rostering

• Ensure the consistency and quality of food and beverage products and compliance with SFA regulations at all times

• Conduct regular product and service training and ensure that a high level of service standards at all times

• Manage operating expenses and be accountable for P&L

• Stock management - ordering and storage of products, liaising with internal and external stakeholders

• Respond and manage all customer feedback and enquiries - both online and offline

• Facilitate bookings, events and promotions in alignment with sales and marketing plan

• Any other ad-hoc duties assigned by Management and/or immediate superior

Job Requirements

• At least 3 years of relevant working experience

• Candidates who possess a Food Hygiene certificate will have an added advantage

• Team player with a good learning attitude and keen interest to develop professionally in specialty coffee industry

• Able to work under pressure in a fast-paced environment

• Strong leadership, self-motivated and good people skills

About PPP Coffee

PPP Coffee, formerly known as Papa Palheta, is a leading specialty coffee roaster in Singapore, with over 10 years of sourcing, roasting and serving specialty coffee to the community through its owner-operated F&B outlets, as well as its network of over 50 partner cafes, restaurants and offices.

Established in 2009, PPP Coffee is also one of the first to launch a first-of-its-kind open-concept roastery housed in an Art Deco shophouse in the Jalan Besar precincts of Singapore. In 2019, we rebranded ourselves and established the PPP Coffee store at Funan.