We are looking for a highly motivated and experienced Agency Manager / Assistant Agency Manager to join our expanding domestic helper agency.

The ideal candidate will have a proven track record in managing all aspects of a maid agency’s operations and be responsible for overseeing and guiding a team of sales agents to ensure smooth and efficient agency operations.

Key Responsibilities:

• Oversee the end-to-end process of the domestic helper placement cycle, including sourcing, selection, interviews, contract preparation, and client support.
• Lead and mentor a team of sales agents, providing them with guidance, support, and training to maximize their performance.
• Ensure compliance with all regulatory requirements from the Ministry of Manpower (MOM) and other relevant authorities.
• Manage client relationships, address inquiries, and resolve any issues related to domestic helper placements.
• Monitor sales agents' performance and provide guidance.
• Develop and implement strategies to grow the business and improve the overall customer experience.
• Work closely with management to set sales targets and ensure team goals are met or exceeded.
• Handle recruitment, onboarding, and training of new sales agents as needed.
• Maintain an updated knowledge of the latest trends, changes in laws, and requirements in the domestic helper sector.

Requirements:

• Minimum 1-2 years of experience in a maid agency with hands-on knowledge of the end-to-end process.
• Has to be CEI certified.
• Familiarity with MOM regulations and industry practices is essential.
• Proven leadership experience in managing and motivating a sales team.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to work independently, handle multiple tasks, and meet tight deadlines.
• Detail-oriented with excellent organizational skills.
• Results-driven and able to achieve sales targets.

We pride ourselves on connecting you with dependable and cheerful domestic helpers who bring a positive energy to your home. Our team is dedicated to sourcing the best maids for our deserving customers, ensuring every candidate is skilled, trustworthy, and perfectly matched to your household needs.

We understand the importance of having dependable support, which is why we meticulously vet and train our helpers to uphold the highest standards of care and professionalism. Our mission is simple: to provide you with the best, so you can focus on what matters most while enjoying peace of mind.

Choose Brightshine Helpers and experience the difference of working with a team committed to excellence and your satisfaction.