Job Responsibilities

• Patient Interaction: At our outpatient clinics and ambulatory surgery center
• Register patients, verify identities, handle billing, and process payments
• Manage phone and email inquiries
• Conduct follow-up calls and send appointment reminders
• Provide assistance with financial counselling for medical procedures
• Oversee billing and payments, assist with daily and monthly bookkeeping, and generate invoices and receipts
• Assistance with Medical Procedures
• Support in minor clinic and surgery procedures
• Administrative Duties
• Assist the nurse manager with inventory management of drugs and consumables
• Help submit insurance or third-party pre-approval applications and handle post-hospitalization/post-surgery claims
• Provide administrative support with updating the clinic’s patient database
• General Clinic Operations
• Assist with various tasks to ensure smooth clinic operations

Requirements

• Basic proficiency in both written and spoken English and Chinese
• Basic computer skills and familiarity with productivity software such as email, MS Office, and Adobe Acrobat
• Customer-focused, with strong communication and interpersonal skills, and the ability to work effectively in a small team
• Previous working experience in hospitality/customer service/healthcare industry is a plus
• Work Schedule: 5.5 days per week (Monday to Friday, with alternating Saturday mornings)

This position is offered as a one-year contract, with the possibility of renewal unless either party provides notice before the contract expires.

We are a growing chain of plastic surgery clinics and ambulatory surgery centres.