• Deliver excellent, professional and warm service to our clients and partners over phone and email.
• Adept at managing client expectations and taking ownership of driving customer service requests and resolution.
• Enjoy problem solving and possess analytical skills to advocate for customers across the organization.
• Be active in identifying concerns for feedback to management and take part in improvement initiatives.
• Ensure complete and accurate updates on client interactions in our systems and applications.
• Meet Contact Centre Key Performance Indicators (KPIs) on Service Levels, productivity metrics and quality assurance and contribute to expected team performance standard.
• Possess strong communication skills and are comfortable with engaging across levels and departments.
• Prepared to perform additional or paid overtime duties during operational exigencies when required.
• Support service team with continual improvement initiatives and projects when delegated by management

• Min Nitec holders
• Prior customer service experience 

RecruitFirst is a brand of SGX-listed HRnetGroup Limited. Since it's inception in 2013, RecruitFirst has continuously brought to the table fresh perspectives on recruitment and flexible staffing. With a mission in helping people find better jobs and companies find better people, we understand the needs of the talent acquisition market and pride ourselves in being at the forefront of fulfilling them.

Together with our affiliates, we have operations in 15 cities across Asia Pacific - Singapore, Kuala Lumpur, Bangkok, Hong Kong, Shanghai, Beijing, Guangzhou, Taipei, Tokyo, Seoul, Suzhou, Jakarta, Shenzhen, Chengdu and Kaohsiung.