Responsibilites

• Provide excellent customer service
• Manage customer complaints and ensure prompt resolution
• Maintain a strong understanding of our operation and service to effectively support customer inquiries and issues
• Prepare regular reports on customer service performance
• Respond to inquiries from parents/guardians regarding bus routes, schedules and other related information
• Work closely with operation and school officials to ensure timely and safe transportation of students
• Resolve customer complaints and issues promptly and effectively
• Maintain accurate records of customer interactions, transactions, and feedback
• Collaborate with the operation team of optimize route planning and scheduling
• Assist in following up in Accounts Receivables
• Any other assignments by the management

Employer questions

Experience / Qualifications

• Minimum Diploma / Degree or equivalent
• 1 to 3 years of experience in a customer service role, preferably in the transportation industry
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced, dynamic environment
• Strong organizational and time management skills
• Proficient in Microsoft Office suite
• Able to prioritize and multitask
• Good written and communication skills

Founded in 1974, Woodlands Transport is one of the largest private transport fleets in Singapore today. With over 1000 vehicles on the roads daily, we are constantly driving towards providing our customers with the best in efficiency, comfort and safety.