Member Relations:

• First Point of Contact: Greet members warmly, respond promptly to inquiries, and ensure exceptional service to build strong, lasting relationships.

• Membership Management: Process new applications, update member records, and ensure compliance with policies while maintaining confidentiality.

• Member Communication: Keep members informed about upcoming events, promotions, and offerings through newsletters, invitations, and reminders.

• Personalized Service: Assist with special requests, such as booking reservations, arranging private events, and offering tailored recommendations.

• Issue Resolution: Handle member concerns, complaints, and feedback with professionalism, ensuring timely and satisfactory resolutions.

• Financial Management: Manage membership fee collections, process payments, and maintain accurate financial records for dues and transactions.

• Event Promotion: Collaborate with the Lifestyle Producer and Relationship Manager to promote member-exclusive events and maximize engagement through targeted communication.

• Member Experience Enhancement: Identify opportunities to enhance the overall member experience and encourage participation in activities.

Administrative Duties:

• Reservation Coordination: Manage dining, event, and facility reservations, ensuring accuracy and real-time updates in the system.

• Information Dissemination: Communicate policies, event details, and updates to members and guests via phone, email, and in-person interactions.

• Record Keeping: Maintain thorough, accurate records of member interactions, membership status, and guest visits for efficient tracking.

• Standards & Maintenance: Ensure the front desk and service areas uphold high standards of cleanliness, comfort, and luxury.

Tuan Sing Holdings Limited was established in 1969 and listed on the Mainboard of the Singapore Stock Exchange in 1973. Tuan Sing has interest mainly in property development, property investment, property investment and hotel ownership. Headquartered in Singapore, the Group has over 60 subsidiaries and associates located in South East Asia, China and Australia serving a broad spectrum of customers through its workforce across the region.